Field Service Engineer (Zuid-Nederland)

Sparck Technologies is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving their environment. Sparck is leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While Sparck continues to make a positive difference to the world around us, their success is not only due to the quality of their product. Sparck only succeed with the combined strength and diversity of their global team who are truly passionate about their packaging mission. Together, combined with their rapidly growing team of engineers, sales, service and marketing professionals, Sparck is creating a better future – for the planet, for future generations and for every Sparck Technologies team member.

Sparck is looking for a Field Service Engineer for the southern part of the Netherlands, for their fast growing service team. As a Field Service Engineer, you will execute projects for new APS installations, be responsible for delivery, testing, preventative maintenance and troubleshooting where necessary. In this role, you are a road warrior and you will be supervised by the Service Manager. You will work to achieve the overall service program business objectives in order to meet or exceed the company’s and customers’ requirements.

Responsibilities

• Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals
• Customer project management (primary contact, site planning, customization functional requirement document)
• Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems
• Perform hands-on remote and on-site troubleshooting, service and repairs (including upgrades, modifications)
• Provide on-site training to the customers
• Required to travel out of your area to help support other areas 
• Support requests and issue management
• Spares management towards end customer
• Keep close contact with various disciplines of the APS team 
• Develop additional documentation for product release, training and maintenance
• Position works in a rotating on-call schedule ( 2nd level on-call duty)

Sparck is looking for a pro-active and self-driven colleague with the right balance in personal and content skills and who has the ability to synchronize with other cultures.

• Education level: Bachelor’s degree in Electrical, Mechatronics, Robotics or Mechanical Engineering or Associate degree in Mechanical or Electrical Engineering with 5 year work experience troubleshooting electrical and mechanical equipment (mechatronics) or proven to function on this level
• Willingness to travel and work consignment shifts, you need to be willing to work night and possible weekends. Must possess a valid driver’s license
• Dutch and English speaking
• Project management and organizing skills
• Detail oriented and stress resistant
• Strong communication and collaboration skills to maintain and manage existing and potential customers
• Be flexible and adaptable to changes
• Ability to trouble shoot
• Strong mechanical and technical skills
• Comfortable working independently
• Customer service oriented
• Innovative and self-assured
• Decision making ability, hands on mentality
• Positive attitude and the ability to learn quickly in a hyper-growth environment
• Location: southern part of the Netherlands
• Your working area is primarily the Benelux, but also working in other countries in Europe and Rest of the World is possible.

You will work in an international company, with colleagues that have a relentless drive to help companies to improve their performance by offering intelligent and situation-specific solutions. And with all the knowledge, equipment, systems and services that are critical for their success. We will offer you a competitive salary and a healthy work environment.

• International company
• Colleagues with a relentless drive to help companies to improve their performance
• Competitive salary, scale 4 or 5: Scale 4 ranges from €3,600 to €5,200. There is potential for growth to scale 5 in the long term.
• Healthy work environment
• Company credit card for business related expenses
• Yearly team events
• 8% holiday pay, 27 vacation days, 13 ADV days and an end-of-year bonus based on company results
• To be able to perform your work properly, you will receive a laptop, mobile phone, company car and budget to set up your workplace at home

Click below on 'Apply', or send your CV to info@dzenpartners.nl. For more information, you can contact Jurjen van der Honing at tel. +31 527 619468 or +31 6 46322400.